Effective Date: [Insert Date]
At DROPPZZA, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!
You may request a return within 14 days of receiving your order.
To be eligible, items must be unused, unworn, and in their original packaging.
Proof of purchase (order number or receipt) is required.
To initiate a return, please contact our support team at support@droppzza.com with your order details and reason for return.
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that shipping costs are non-refundable.
We only replace items if they are defective, damaged, or the wrong product was sent.
To request an exchange, contact us at support@droppzza.com with photos of the item and your order number.
Certain products cannot be returned for hygiene or safety reasons, such as:
Beauty or personal care items
Undergarments or lingerie
Perishable or customized goods
If you haven’t received your refund within the stated time:
Check your bank or card account again.
Contact your bank or card issuer (processing times may vary).
If the issue persists, email us at support@droppzza.com and we’ll help resolve it quickly.
For any return or refund inquiries, please reach out to us:
📧 Email: support@droppzza.com
🏢 Address: [Insert Business Address]
